Refund Policy | AI Rap Generator
How AI Rap Generator handles failed videos, credits and payments: failed or timed-out videos return their credits automatically.
Last updated: 2026-10-28
Failed or timed-out videos
If a video fails, or is not finished within 45 minutes, its 100 credits return to your balance automatically. You do not need to contact us. Try again with the same photo or a clearer one.
Purchases
Credit packs are one-time purchases. Payments are final once the credits are in your account, and credits stay valid for 12 months. Nothing in this policy limits a refund or withdrawal right that the consumer law where you live gives you.
Billing mistakes
If you were charged twice, or paid and did not receive your credits, email support@airapgenerator.video with the subject "Billing", the email you signed up with and the order date. We fix it within 2 business days: credits added, or the duplicate payment returned to the card or PayPal account you paid with.
When a payment is refunded
If a payment is refunded or reversed, the unused credits from that pack are removed from your balance. Credits already spent are not taken back.